Apollo Group TV Support Center
Find instant solutions to common issues, step-by-step guides, and expert help for all your Apollo Group TV needs.
Help Articles & Guides
Browse our comprehensive library of help articles, tutorials, and troubleshooting guides.
📥 Installation Guides
How to Install Apollo Group TV on Firestick
Complete step-by-step guide to install Apollo Group TV on Amazon Firestick devices.
Installation Guide for Android Devices
How to install and set up Apollo Group TV on Android phones, tablets, and Android TV.
Setup on Samsung Smart TV (2023 Guide)
Detailed instructions for installing Apollo Group TV on Samsung Smart TVs.
LG Smart TV Installation Guide
Complete guide to install Apollo Group TV on LG webOS Smart TVs.
Windows & Mac Desktop Installation
How to install Apollo Group TV on Windows PC and Mac computers.
iPhone & iPad Installation Guide
Step-by-step guide for installing Apollo Group TV on iOS devices.
🔐 Account & Login Help
How to Reset Your Password
Forgot your password? Follow these steps to reset it and regain access to your account.
Setting Up Two-Factor Authentication
Enhance your account security by enabling two-factor authentication.
Fixing Login & Authentication Errors
Troubleshoot common login problems including "Invalid Credentials" errors.
How to Manage Connected Devices
View and manage all devices connected to your Apollo Group TV account.
Changing Your Email Address
Step-by-step guide to update your account email address.
Account Recovery Guide
What to do if you've lost access to your account and recovery email.
📡 Streaming & Buffering Solutions
How to Fix Buffering Issues
Complete guide to troubleshoot and fix buffering problems during streaming.
Improving Streaming Quality
Optimize your settings for the best possible video and audio quality.
When Channels Won't Load
Solutions for when specific channels or all channels fail to load.
Fixing Audio Sync Issues
How to fix audio that's out of sync with video during playback.
Using VPN with Apollo Group TV
Best practices for using VPN services while streaming.
4K Streaming Requirements & Tips
Everything you need to know for smooth 4K Ultra HD streaming.
💳 Payment & Subscription Help
Accepted Payment Methods
Complete list of all accepted payment methods including crypto and cards.
How to Pay with Bitcoin
Step-by-step guide for making payments using Bitcoin cryptocurrency.
Renewing Your Subscription
How to manually renew or enable auto-renewal for your subscription.
Failed Payment Troubleshooting
What to do when your payment fails and how to resolve common issues.
Refund Policy & Process
Understand our refund policy and how to request a refund if eligible.
Changing Subscription Plans
How to upgrade or downgrade your subscription plan.
📱 Device-Specific Guides
Firestick Optimization Guide
Advanced tips to optimize Apollo Group TV performance on Firestick.
Android TV Setup Guide
Complete setup guide for Android TV devices (NVIDIA Shield, Mi Box, etc.).
Xbox & PlayStation Setup
How to install and use Apollo Group TV on Xbox and PlayStation consoles.
Formuler & MAG Box Setup
Configuration guide for Formuler devices and MAG boxes.
AirPlay & Chromecast Setup
How to cast Apollo Group TV to your TV using AirPlay or Chromecast.
Smart TV DNS Configuration
How to configure DNS settings on Smart TVs for optimal performance.
🔧 Troubleshooting & Error Fixes
Common Error Codes & Solutions
List of common error codes and step-by-step solutions for each.
App Crashes & Freezes
How to fix app crashes, freezes, and force closes on all devices.
M3U Playlist Problems
Troubleshooting guide for M3U playlist import and update issues.
EPG Guide Not Loading
Fixes for when the Electronic Program Guide fails to load or update.
How to Clear App Cache
Step-by-step guide to clear cache on all supported devices.
Updating the App
How to check for and install the latest version of Apollo Group TV.